Stitcha

Terms of sale

The terms that apply when you buy from us, on our website or from a store we run. Please read them before you order.

Last updated 8 October 2026

1. About us

Stitcha is a trading name of Stitcha UK Limited, a company registered in England and Wales with company number 17296304, registered office Henwood House, Henwood, Ashford, Kent, TN24 8DH, United Kingdom. You can contact us at [email protected].

2. Your order

When you pay, you make an offer to buy what is in your order. Our contract with you starts when we confirm your order by email. If we can’t accept it (for example, a garment is no longer available), we will tell you and refund anything you paid.

Please check your order before you pay, especially sizes, colours and the spelling of any names or numbers: we make exactly what you order.

3. Prices and payment

Prices are in pounds sterling and include VAT. The delivery charge, if any, is shown before you pay. You pay when you place your order, by card through Stripe’s secure payment page; we never see your full card number.

4. Made to order

Each item is made for you, with the logo, names or numbers chosen for it. Printed and embroidered colours can differ slightly from what you see on screen, and a logo’s position can vary a little from garment to garment. Garment sizes follow the maker’s size guide.

You must have the right to use any logo or artwork you upload or ask us to use. We may refuse to make an order whose artwork we think is unlawful, offensive or someone else’s.

5. Delivery

We deliver to addresses in Great Britain (England, Scotland and Wales) only. Because each order is made for you, it takes longer than an off-the-shelf parcel; we will tell you if it is going to be late. The items are yours, and your responsibility, once they are delivered to the address you gave.

6. Changing your mind

Because every item is made to order with your logo, names or numbers, the usual 14-day right to cancel an online order doesn’t apply, and we can’t accept returns or give refunds if you change your mind. If you need to change an order, email us straight away: if we haven’t started making it, we will try to help.

7. If something is wrong

If an item is faulty, damaged, or not what you ordered (for example, the wrong size, colour or name), tell us within 30 days of delivery at [email protected], with your order reference and a photo. We will remake or replace it, or, if that isn’t possible or you would rather, refund you for it.

This doesn’t affect your legal rights. If you are a consumer, you have rights under the Consumer Rights Act 2015 if goods are faulty or not as described; Citizens Advice can tell you more.

8. Stores we run for organisations

Many of our stores are run for a charity, club or community group. When you buy from one, you buy from us, not from the organisation, and these terms apply. Where the store says so, we pay the organisation an amount for each item sold, under a separate agreement between us and the organisation; the store shows how much. A store may close or have a closing date; once it closes, it takes no more orders.

9. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for your legal rights as a consumer.

10. Your information

How we use your personal information is set out in our privacy notice.

11. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland. We may update these terms; the version on this page when you place your order is the one that applies to it.